Regional Operations Manager - Al Futtaim Auto Centres

Job description / Role

We are looking to recruit an experienced Regional Operations Manager to join the FastFit team within Al Futtaim Auto Centres (ALAC), based in Dubai.The main purpose of this role is to provide an excellent Aftersales service to customers, whilst ensuring the achievement of, or exceeding the location’s monthly / annual sales and profitability budget / target. The role holder will manage all FastFit locations and exercise control in all areas, facility, manpower and operations.

The Regional Operations Manager will be responsible for ensuring that all FastFit targets / KPIs are achieved; providing all principals with timely and accurate feedback and advice on all Aftersales related operational, financial and performance based activities; ensuring all branches understand all Aftersales policies and procedures; providing technical and operational input to projects, for the development and expansion of the Service department; ensuring the sustainment of all Aftersales database management. Provide assistance and advise on marketing campaigns, equipment/tool selection, needs and productivity enhancements ideas.

Requirements

To be considered for this role you will ideally be a graduate and will have a minimum of 5 years’ experience in a Business Development or Sales role within the Aftersales arena of the Automotive industry.

It is essential that you have a strong commercial awareness of the Automotive Aftersales industry, it's products and services. This role involves an element of local travel and therefore a driving licence is essential.

As prior sales experience is a requirement for this position it is expected that you will have strong negotiation skills along with the ability to communicate with clients and colleagues of varying levels. You will act as the face of the company and therefore will have a proactive, professional and presentable nature.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.