Regional Training Lead

Chalhoub Group

Dubai, UAE

Ref: GP285-3650

Job description / Role

Employment: Full Time

Regional Training Lead - LEVEL SHOES

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

- Accountable for building the training department for the largest footwear concept in the world: designing the Level talent development and departmental strategy
- Empowered to create the talent development roadmap for International Retail and Operations teams; ensuring customization by market
- Embody the Level Shoes brand in all talent development interactions
- Stay ahead of the curve in all fashion footwear trends, styling trends, brand and product trends and regional footwear culture activities
- Responsible for elevating the footwear knowledge across all customer facing teams including fashion and product trends, styling, luxury materials and new brands
- Foster and drive a continuous culture of curiosity across Level Shoes departments
- Co-design training content and materials with relevant stakeholders, especially with Buying, Brand Partnerships and Retail
- Construct forward-thinking, creative and engaging content in line with Level's bold branding/marketing to engage our digital talent generation (Gen Zs and Millennials)
- Facilitate delivery of engaging training sessions, workshops and bite size learning opportunities with pre-determined learning objectives
- Successfully evaluate training solutions and their ROIs through commercially oriented KPIs
- Devise and implement impactful assessments and post training reinforcements
- Monitor employee performance and effectiveness of training
- In charge of the onboarding experience in terms of Level specific Retail + Operations induction
- Support Head of People in driving the talent development agenda for head office, eCommerce and leadership employees
- Create a training ambassador hybrid role community across the stores; identify potentials, outline the expectations and assign key responsibilities in line with the training strategy and commercial KPIs
- Coach leaders on co-creating best practice IDPs with their teams as well as on guiding them on potential learning solutions
- Support store line managers in identifying key talent, designing career paths and recommending development opportunities to reach their goals
- Collaborate with Chalhoub University training team on potential partnerships and engagement of their training offerings
- Manage the Level Shoes Retail and Operations training budget

Requirements

What you'll need to succeed

- Complete the Video Interview stage
- Min 3 years of similar experience with the ability to design training programs
- Experience in Training/Learning & Development within Fashion
- Arabic would be an added benefit for this role

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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