Relationship Associate Officer

Job description / Role

Relationship associate officer

Please note: This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.

About the role

We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai, UAE. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.

What you'll do

• Provide exceptional customer service experience by answering inbound calls promptly and professionally.
• Respond to various customer inquiries regarding our banking products and services.
• Efficiently resolve customer complaints and issues, escalating complex cases as needed.
• Accurately record customer information and interactions in our system.
• Identify opportunities to improve customer experience and streamline processes.
• Adhere to established procedures and comply with information security and data privacy policies.

What you'll need

• Bachelor's degree or any diploma.
• Excellent English communication skills (written and verbal).
• Ability to work on rotational shifts and weekends.
• Strong problem-solving and interpersonal skills.
• Available to join immediately.
• A proactive and customer-centric approach.

Bonus points

• Previous experience in a customer service role, preferably within the banking industry.

Benefits

• Competitive salary.
• Incentives based on the KPIs achieved.
• Health insurance.
• Career development opportunities.
• Employees' staff benefits.

About us

Meet the leading banking group in the region

Emirates NBD, the leading banking group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first national bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets.

On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.