Relationship Manager

Job description / Role

Relationship Manager - Commercial

JOB PURPOSE
• To acquire new and manage existing client relationships by identifying selling and cross selling opportunities through the daily analysis and interactions made with clients in order to deliver the targeted growth for assigned portfolio in line with the business plan.

ACCOUNTABILITIES
• New Client Acquisition: Acquire new clients; complete financial analysis and submit accurate credit applications to ensure an excellent on-boarding experience; achieve assigned targets and secure profitable business transactions.
• Portfolio Management: Offer new solutions, enroll clients for alternate channels and value added services, based on the requirements of the client, to increase transaction volumes and grow the assigned portfolio.
• Reporting: Build and maintain a dossier for each client detailing a 360 degree view to ensure current and future needs are captured.
• Risk Management: Conduct client visits to understand and report on risk profile and highlight/update approving authorities with any changes in risk profile.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.
• Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Policies, Processes, Systems and Procedures: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Requirements

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience
• At least 5 years of experience in managing relationships and portfolio of clients

Minimum Qualifications
• Bachelor’s Degree in Business, Accounting or Finance

Knowledge and Skills
• Knowledge of balance sheet analysis and key financial ratios

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.