Relationship Manager

Job description / Role

• Acquire a thorough understanding of customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Able to anchor senior relationships with the customer

Salary:
AED 7,000 to 10,000 per month inclusive of fixed allowances.
Additional benefits: Visa, Annual Leave Ticket, Medical Insurance

Requirements

• 5 -10 years’ experience in Marketing & account management roles, typically with an agency.
• Exceptional candidates with 5 years’ experience can also be considered for the role
• Broad understanding of the marketing services across conventional & digital marketing. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Proven experience in account management.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Sc/BA in business administration, sales or relevant field

About the Company

Data Direct specializes in providing end to end solutions across businesses. Our Loyalty, Direct and Integrated Marketing and Digital One‐to‐one Marketing programs engage consumers at multiple stages to meet the client’s requirements for acquisition and retention. They work across all relevant touch points through media and other channels of communication that are designed to allow recognition of the constantly changing dynamics of the marketplace. Each program is carefully designed and customized to meet client’s short, medium and long term objectives.

Data Direct is a full service agency providing Loyalty programs, strategic solutions, analytics, loyalty engine integration, SMS & Email gateway integration and contact center. The Contact Center facility is centrally located in Dubai with 100 workstations having robust technology platform including auto dialer, voice recording and customized reporting / application development. It provides Inbound and Outbound facility 24/7 with multi language dedicated resources.