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Job description / Role
Job Overview:
Relationship Managers are responsible for assisting in all processes of the Relationship Management Department, mainly license renewal and working towards revenue target. This involves client interaction, proof reading, cross checking, training and communicating between various departments to ensure seamless document processing and excellent service provision. Targets, individual and/or department, must be met.
Responsibilities:
• Consult clients on license renewal, amendment, cancellation, visa applications and other transactions (Immigration Cards, NOCs, Salary Certificates etc.) and communicate time frames, fees, processes, regulations and encourage cross sales and up sales to maximise revenue per customer.
• Interact with Salesforce, Virtuzone’s CRM system to ensure payments are received and update license & visa progress fields
• Communicate with the Group Support Executives and branch offices for all progress, applications and issuance of documentation.
• Check all applications for inconsistencies, typing errors, dates and handover to or work with Visa Specialists & GSEs
• Respond to internal and external calls and emails within 24 working hours
• Communicate with clients once the license/visa/other is issued regarding the collection of documents
• Maintain excellent relationships with clients and all other relevant parties
• Provide to and fill out templates for clients and give support with the online applications website
• Liaise with the relevant teams for PRO / Driver / all other support
• Maintain accurate Salesforce and account information, including updating client contact details, transaction progress and posting via chatter any updates / queries to relevant parties
• Ensure from start to finish that the client has provided all requirements, payments & documents.
• Ensure that your Pod/team members and colleagues have completed their tasks and monitor / follow up on your team's transactions
• Stay up to date on all Government and regulatory updates with regards to licensing, visas and any other relevant information
• Strategically direct customers to supporting services & marketing campaigns - upsell, cross sell & propose new revenue streams
• Study & learn marketing strategies & execute with a view to enhancing the customer experience
• Attain & exceed objectives for current account revenue and up sell more opportunities from new services and products
• Work with the relevant departments & teams to formulate solutions to respond to identified requirements/opportunities for the client & the company.
• Research other free zones and jurisdictions to learn processes and be able to provide services to each of these clients/leads.
Requirements
Desired Skills & Experience:
• Strong desire for self-improvement & growth
• Excellent organisational skills
• Critical thinking with the ability to identify issues & implement changes that will result in company savings in time, man power & finances
• Experience with Salesforce is preferable
• Microsoft Office skills
• Highest standards of accuracy and precision
• Excellent analytical skills and solution-driven approach
• Proactive with foresight to avoid any potential delays/rejections/issues
• Articulate with excellent verbal and written communication skills
• Ability to work under pressure and to tight deadlines
• Ability to think creatively, highly-driven, and self-motivated
• Ability to work as part of a team as well as independently, taking the lead when required & appropriate
• Flexible and capable of working in dynamic, fast-paced work environment
• Excellent interpersonal skills necessary for managing a portfolio of clients
• Innovative and creative
• Hard-working, diligent and willing to work extra-office hours to meet personal and company targets
About the Company
Founded in 2009, Virtuzone's mission is to remove the complexities of company setup in the UAE so that our clients can focus 100% on running their businesses. Whether you are a startup, a small business, or an individual simply requiring your own trade licence, with Virtuzone you won't have to lose even a night's sleep worrying about the red tape involved with the UAE free zone and mainland company setup process.
That's because we do all the heavy lifting for you. While the technical, administrative, and financial aspects of setting up a business in the UAE can seem challenging, with the right support the process is far more straightforward and affordable than you might think.
Virtuzone provides just that type of support, and it's what has led us to become the leading company setup specialists in Dubai and the UAE. More than 15,000 entrepreneurs have trusted us to set up their companies, and almost 90% of our clients renew their trade licence with us every year going forward.