Relationship Manager

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Tu00fcrkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job overview

As a Relationship Manager - Affluent Banking, your role is multi-faceted and dynamic. You will spearhead the acquisition of new client relationships within this segment while nurturing and expanding existing ones. Your objectives include meeting revenue targets across assets, liabilities, investments, and insurance, ensuring exceptional service standards and maximizing client satisfaction. Furthermore, you will uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.

Key responsibilities

• Serve as the primary point of contact for Priority Banking customers, nurturing relationships and actively supporting business development through client acquisition, account management, and collaboration with product specialists.
• Demonstrate expertise in Priority Banking offerings, serving as a trusted advisor to clients, while actively cross-selling products and marketing new services to increase share of wallet.
• Adhere to operational, sales, and anti-mis-selling policies, maintain compliance, KYC and client profiles, assess risk tolerance, uphold confidentiality, document meetings, and promptly report suspicious transactions.
• Monitor and exceed client satisfaction, cross-sell bank services, stay updated on market trends, and maintain open communication as a valuable team player.
• Pursue self-development through identifying and communicating training needs promptly to the unit manager for improvement.

Skills and experience

• University degree in business or finance.
• 3 years in a sales role within the financial services/banking industry.
• Experience across a wide range of banking areas, e.g., retail and wealth management.
• Fluency in English, while knowledge of regional languages is an advantage.
• Excellent communication and presentation skills.
• Interpersonal skills are essential for this role.

There's never been a better time to join Emirates NBD.

We're one of the region's most recognizable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits, and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.