Relationship Manager

Job description / Role

Description

We are looking for a dynamic and results-driven Relationship Manager – Auto Loans to join our client’s financial services team. The role involves managing end-to-end auto loan sales operations, nurturing relationships with dealerships and customers, and ensuring an exceptional client experience throughout the loan lifecycle.

The ideal candidate will have hands-on experience in retail lending, a strong understanding of vehicle financing, and a proven ability to meet sales targets through proactive relationship management and market insight.

Key responsibilities:

• Identify, source, and onboard new customers for auto loan financing through direct sales and dealer partnerships.
• Develop and maintain strong relationships with automobile dealerships, brokers, and corporate clients to generate consistent business.
• Manage the loan application process — from lead generation to document collection, credit evaluation coordination, and disbursement.
• Achieve assigned monthly and quarterly sales targets for new loans, renewals, and cross-sell opportunities.
• Maintain compliance with internal credit, KYC, and risk policies, ensuring high-quality customer portfolios.
• Monitor competitor activity and provide feedback to management on market trends, pricing, and promotions.
• Deliver excellent customer service and maintain long-term client relationships to drive repeat business.

Technical & functional skills:

• Strong knowledge of auto loan products, credit assessment, and documentation processes.
• Proven sales and negotiation abilities with a customer-centric approach.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Proficiency in CRM systems, MS Office Suite, and digital sales tools.

Key attributes:

• Self-motivated with strong networking and business development skills.
• Goal-oriented and able to perform under pressure.
• Ethical, transparent, and customer-focused in all interactions.
• Team player with the ability to collaborate across functions.

Requirements

Qualifications: Bachelor’s degree in Business, Finance, or a related field.

Minimum 3–5 years of experience in Auto Loans, Retail Banking, or Consumer Finance within the UAE or GCC market.