Relationship Officer

Job description / Role

Sales

To prepare a business plan/strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the sales target and to develop the sales channels in line with the sales strategy.

Customer service

To maintain agreed turnaround time for internal and external customers in order to obtain optimum customer satisfaction level and referrals.

Documentation & credit analysis

To conduct proper checks of customer files based on credit guidelines before submission to credit to ensure maximum approval and to make sure that the quality of files submitted are without discrepancies.

Sales management & MIS generation

Input all leads on CRM and update the same regularly to track follow-ups and for review, preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions. Prepare a summary of all existing clients on a daily basis for future correspondence and send information on promotions to obtain more referrals.

Market & product knowledge

To be updated on all product parameters regularly, to attend all internal and external training programs conducted, and to be updated on competitor information and market developments to be in a position to recommend suggestions to internal and external clients.

Compliance

To ensure that all the sales booked are in line with all the prevalent regulations of compliance and audit and to understand and apply core values.

Ensure compliance with the approved policies, procedures, service level agreements, and regulatory requirements to maintain quality standards and ensure risk mitigation.

Ensure all assigned tasks and projects are executed within the approved policies, procedures, and service level agreements of the department.

Incorporate and comply with the bank's core values, especially the customer first principle, in your day-to-day activities.

Competencies/Skills

• University graduate preferably in Business Administration or Finance
• Minimum 1-2 years of experience in banking, preferably in the mortgage industry
• Regulatory and compliance knowledge
• Sharia principles of Islamic finance
• Customer service audit, investigation, and service recovery
• Financial modeling and analysis
• Home finance commercial terms
• Home finance documentation