Relationship Officer/Senior Relationship Officer - Retail Sales -Direct Sales

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, UAE

Ref: LP452-563

Job description / Role

Employment: Full Time

Job Purpose: To perform all sales related activities for existing and potential customer to achieve the assigned financial targets. This also includes cross selling of all retail banking products and services, handling customer inquiries and delivering excellent service through communication and team work.

Main Tasks and Responsibilities:

Sales Target Achievements:
• Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
• Promote ADCB products by providing consistent, accurate and transparent information to all customers.
• Achieve sales targets assigned and contribute to the overall achievement of the team
• Maximize on cross selling growth of existing customer base and identify new potential selling opportunities.
• Follow up and close selling / cross selling lead referrals.
• Proactively participate in banks product campaign & promotions.
• Suggest good companies to line manager for listing

Internal /External Customer Satisfaction:
• Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
• Ensure that all service levels and agreements are being met consistently without fail.
• Establish and maintain strong professional relationship/connections internally and externally
• Ensure adherence to cut-off times and deadlines
• Perform occasional duties assigned.

Learning & Development:
• Develop self on existing procedures and guidelines based on Product & Process training delivered.
• Participate in the “In House” training programmes and workshops conducted by BDM/RM/ASM/SM or Sales Head
• Attend HR training courses nominated by line management.
• Attend product training. Presentations and road show events.

Audit & Compliance:
• Ensure that bank policies and guidelines are consistently & strictly followed.
• Comply with committed turnaround times and laid down procedures.
• Perform adequate care and diligence in day to day conduct to protest Bank form financial and non financial loss.

Requirements

• 2 - 3 years in Retail Sales(Multiproduct) of a leading bank or Financial Institutions or other sales related field in the UAE
• Bachelors degree from a reputed educational institution
• Communication and Negotiation Skills
• Deadline Management
• Willing to be part of a team, grow in the organization

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Senior Relationship Officer salaries in UAE

Average monthly compensation
AED 8,500

Breakdown available for industries, cities and years of experience