Renewals Consultant

Job description / Role

Our client is seeking a Renewals Consultant to manage and support existing clients throughout the renewal process. The ideal candidate will have strong communication skills, a proactive mindset, and a passion for delivering exceptional service while meeting sales targets.

Key Responsibilities

- Manage follow-ups with existing clients and update renewal status accurately in the CRM (Zoho).
- Educate clients on payment procedures, amendments, eligibility, SHAMS rules, terms, and conditions.
- Conduct renewal follow-ups via phone and email in line with the company’s Renewal Process and Business Rules.
- Achieve monthly renewal KPI targets and maintain high conversion rates.
- Ensure effective CRM management for renewals and maintain up-to-date client records.
- Possess in-depth knowledge of company's products and services to identify up-selling opportunities and generate additional revenue.
- Prepare daily, weekly, and monthly reports on renewal performance and client interactions.
- Coordinate with the Revenue, Compliance, and Operations teams to facilitate client requests efficiently.
- Deliver a high standard of customer service throughout the renewal process.
- Provide clients with accurate and transparent information regarding requirements and procedures.
- Support clients in applying renewals through the online portal when needed.
- Build and maintain strong, mutually beneficial relationships with the Free Zone Authority and channel partners.

- Bachelor’s degree in any field.
- 2–4 years of experience in a similar renewals, client relations, or sales role.
- Prior experience in the Free Zone or business setup industry is a strong advantage.
- Excellent presentation, communication, and interpersonal skills.
- Strong CRM proficiency and computer literacy.
- Proven ability to convert prospects, close deals, and achieve sales quotas.
- Skilled in problem-solving, objection handling, and client engagement.
- Self-motivated, energetic, and able to multitask in a fast-paced environment.
- Fluent in English; proficiency in Arabic is preferred.
- Must hold a valid driver’s license and own car.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.