Rental Sales Agent

Job description / Role

• Apply sales techniques to telephone and walk-in inquiries for maximizing sales and promote additional products and services according to customer’s needs to increase the overall rental revenues.
• Responsible for the NPS.
• Follow the AVIS Rental procedure as per company guidelines for completing the rental process while ensuring customers are given accurate and complete information in a timely manner.
• Take full ownership of customer complaints and work with onsite and offsite teams to achieve resolution and avoid reoccurrences.
• Maintain reservations and follow up with customers regarding any enquires or issues.
• Coordinating with fleet and other stations to arrange for vehicles when required. Also, ensuring that the cars are clean, full of fuel and ready for the customer’s use in order make sure AVIS standards are adhered to.
• Maintain and update all rental agreement files and documentation in order to facilitate: check-in/check-out activities and submit reports to the management for review and analysis.
• Schedule daily tasks for drivers in order to provide vehicle delivery and pick-up in a timely manner while also ensuring efficient utilization of human resources.
• Maintaining daily business reports (DBR) and handling the petty cash and banking regularly to ensure reconciliation of daily financial transactions.
• Maintain cleanliness of the rental office area while sustaining a positive work environment.
• Any other relevant duties related to company’s activities as assigned by the management.

Requirements

• At least 2 years of experience in customer service.
• Bachelors degree
• Should be experienced in customer service
• Good communication skills -oral and written.
• Arabic speaking will be an added advantage

About the Company

Mohamed Hareb Al Otaiba was established in 1946 giving it the proud distinction of being one of the oldest diversified business groups in the UAE and the Middle East. At a time when oil was not yet discovered and trading was still the lifeline of the region’s economy, it was the vision of Mohamed Hareb Al Otaiba that saw the birth of one of the first business houses.

Mohamed Hareb Al Otaiba is essentially a trading organization involved in franchises and distribution of various brands and for different product categories. For highly discerning clients whose hallmark is exclusivity, we are proud to introduce ourselves as the official agents, business partners and product dealers of premium brands. At MHAO conducting business with the highest degree of ethical integrity is the job of every employee.