Replenishment Supervisor

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

As a Replenishment Supervisor the main purpose of your role will be to manage the customer (distributors/retail doors) orders to ensure that customer requirements are fulfilled on time and in full; whilst liaising with Demand Team and other departments to ensure smooth running of ordering process. You are also responsible of coordinating with the inventory team control whilst leading the replenishment team.

You will ensure the daily coordination with suppliers and customers, tracking their performances as per-predefined KPIs and escalate all related issues.

Your responsibilities would include, but are not limited to:

Leadership of Replenishment team:
• Coordination of replenishment activities across all team
• Takes the Supply Chain Lead direction and ensures the replenishment team is acting in alignment
• Drives the performance of the team through being a role model and coach to the team

Process customer orders defined by Demand Planning Team:
• Issue Sales Orders and follow-up with supplier for delivery.
• Issue transfer from warehouse to warehouse to balance the stock when required and follow-up execution
• Keep customers informed about delivery plan
• Guarantee system alignment with physical receipts


Process store orders defined by Demand Planning Team:
• Issue Purchase Orders to local suppliers based in the same country and follow-up delivery.
• Issue transfer from warehouse to store and follow-up delivery.
• Keep store informed about delivery plan.
• Guarantee system alignment with physical receipts.
• Liaise with Demand Team and the warehouse to ensure that KPI’s are consistently met.
• In case of imports, he tracks with the support of the Import/Export Coordinator all shipments (quantity & quality) from point of supply up to warehouse/customer delivery.
• Ensuring system integrity: sales orders, transfers, stock adjustments, returns as per strict guidelines and plans.
• Deals with customer urgencies (out of stock) and inform internal teams.
• Organize and create a collaborative environment with customers (visits & meetings).
• Participating in regular review meetings with Commercial Teams.

Requirements

Skills:
• Leadership
• Good communication skills
• Organized and methodical
• Able to work unassisted and under pressure
• Have a ‘will help’ attitude
• Researching, investigating and problem solving

Requirements:
• International logistical knowledge is desirable
• Working in a busy office environment
• Experienced in Order to Cash management, logistics and stock control dealing with multiple SKU in a fast moving environment with demanding customers. Ideally from a beauty, color or skincare background.
• Computer literate, especially in Excel

What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.