Ref: RP714-602

Job description / Role

Employment: Full Time

Key tasks
- Assist Reservations Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management.
- Ensure all guest's requests are answered i.e. brochure requests, confirmations etc.
- Chase up on all unconfirmed individual and group bookings.
- Chase tour operators for deposits, confirmation of numbers etc.
- Constantly monitor availability and close out/open up to different rate codes.
- Be familiar with all rates.
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Make and confirm reservations.
- Make restaurant, transportation, or entertainment reservation, and arrange for tours.
- Order complimentary flowers or champagne for guests.
- Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved.
- Ensure the completion of all reservations.
- Monitor websites for incoming reservations.
- Monitor daily availability and keep front office informed of best rates to sell.
- Operate wait list on busy days to ensure maximum occupancy
- Record turnaways on busy dates.
- Perform regular checks of future bookings.
- Show prospective clients around the hotel.
- Perform miscellaneous job-related duties as assigned.

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality

Professional experiences
- 1 to 2 years

Languages essential
- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Reservation Agent salaries in UAE

Average monthly compensation
AED 3,500

Breakdown available for industries, cities and years of experience