Reservation Agent

Job description / Role

Reservation Agent

As a reservation agent is to help guests with planning and booking reservations for a hotel stay.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
- To be fully aware of the national history of Dubai , places of interest, shopping areas, etc.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- To input and answer all written correspondence email and telephone inquiries within 24 hours of being received.
- To ensure that all reports are completed on a daily basis and filed for reference.
- To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
- To conduct a daily audit of tomorrows arrival file to ensure accuracy.
- To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
- To use guest names whenever appropriate.

Requirements

Your experience and skills include:

- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem-solving abilities and the ability to lead by example

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.