Reservation Agent

Job description / Role

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

• Handle guest inquiries, booking requests, and cancellations via phone, email, and online platforms.
• Provide accurate information on room rates, availability, and special offers.
• Maintain detailed knowledge of the hotel's services, room categories, and amenities.
• Upsell and cross-sell hotel services, including room upgrades, dining reservations, and special packages.
• Process payments and ensure all reservations are entered accurately into the hotel's system.
• Assist with guest requests, changes, or special accommodations and coordinate with relevant departments.
• Maintain guest satisfaction by providing prompt, courteous, and professional service.
• Collaborate with the front desk and other departments to ensure smooth guest arrivals and departures.

Qualifications

• Previous experience in a hotel reservation or front office role, preferably in a luxury or 5-star environment.
• Excellent verbal and written communication skills in English.
• Strong knowledge of hotel management systems is an advantage.
• Ability to multitask, stay organized, and handle guest inquiries with a positive attitude.
• Sales-minded with an ability to upsell and maximize revenue opportunities.
• High attention to detail and the ability to work in a fast-paced environment.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination and harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest feel welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent feel valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.