Reservation Agent

Job description / Role

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property, catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations, and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

As a Reservation Agent, you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Environmental Social and Governance activities

What you will be doing:

• Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the guest inquiry for hotel room reservation or other inquiries about the facilities of the hotel; handle other reservation inquiries via fax, email, and other channels as directed according to standard operating procedures.
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations, and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards.
• Responsible for keeping accurate paper transactions and recording any specific requirement in terms of reservation requests, amenities, special requests, advance deposits; complete daily call conversion sheets of their individual shift; compile reports as directed by the manager or supervisor of the department.
• Have full knowledge of hotel facilities and promotions; take initiative to always keep up to date with any changes within the hotel that might affect reservation bookings.
• Participate and comply with any training and reservation programs, such as up-selling, cross-selling other sister hotels to increase revenue for the hotel and company.
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.

Comply with the hotel environmental, health, and safety policies and procedures.

Qualifications

• Previous experience in the hospitality industry is preferred.
• Strong communication skills.
• Excellent customer service and communication skills.
• Strong interpersonal skills and the ability to handle guest inquiries and complaints professionally.
• Proficiency in using reservation software and booking systems will be a strong advantage.
• Familiarity with Opera, Microsoft Office, and other relevant software applications.
• Effective time management skills, detail-oriented.
• Ability to work well in a team and collaborate with other hotel departments.

Additional Information

Visa requirements: Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.