Reservation Agent

Job description / Role

Company description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job description

Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner.
Process room reservations, amendments, and cancellations accurately in the system.
Provide clear information on room types, rates, packages, and hotel facilities.
Maximize revenue through effective upselling and adherence to rate strategies.
Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards.
Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
Maintain knowledge of promotions, policies, and Accor loyalty programs.
Handle guest queries and concerns promptly to ensure high levels of guest satisfaction.

Qualifications

Must possess outstanding sales skills, guest service skills, professional presentation, and sophisticated communication skills.
Proficient in English language (verbal and written); knowledge of Arabic is a must. A second language is an asset.
Possesses full command of Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows and MS Office Suite is a must.
Minimum 2 years experience in similar positions and customer service.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.