Reservation Agent – Travel and Tourism

Job description / Role

Position Title: Reservation Agent – Travel and Tourism (4 Vacancies)
Employment Type: Full Time
Salary: up to 5K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide.

Job Description:
-Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
-Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally.
-Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately.
-Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.

-Open to Tagalog speakers, 32 years and below
-Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service.
-Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers.
-Proficient in travel booking systems, MS Office, strong organizational, problem-solving, and multitasking abilities, with attention to detail and a client-focused mindset.
-Must have IATA certification

Salary:
AED 3,000 to 8,000 per month inclusive of fixed allowances.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.