Reservation Executive

Job description / Role

Job Title: Reservations Coordinator
Reporting to: Global Shared Services Manager
Direct Reports: None

Purpose of Job:

To effectively handle client’s ground transportation reservations focusing on bookings within a particular region. This will be one of the following EMEA, AMERICAS or APAC.

Main Responsibilities:

• Process incoming email/phone/online bookings within agreed SLA’s
• Be able to prioritise incoming reservations
• Take ownership of any complex bookings and oversee until completion
• Process job updates
• Handle client or supplier queries
• Advising clients on feasibility of schedules and checking them for discrepancies
• Follow up on missing information to fully complete each booking
• Job quotations
• Handle any special requests for clients
• Ensure any special instructions, requests or quotes are added to relevant jobs
• Assign appropriate suppliers to reservations and sourcing new suppliers when necessary
• Detailed handovers at the end of every shift
• Record feedback in the system as required
• Establish and maintain effective working relationships with co-workers, clients and suppliers
• Inform sales team of accounts progress and arising issues
• Be prepared to take on work of other staff in their absence
• Escalate and report any service delivery incidents immediately to relevant departmental manager
• Support other regions where necessary

Requirements

• Must have an exceptional eye for detail
• Ability to leverage TBR’s products and services
• PC literate. Familiarity with the Microsoft Office Suite is essential
• Excellent organisational skills and prioritising abilities
• Ability to work effectively under pressure
• Flawless written and verbal communication
• Ability to multitask
• Experience of working within a global organisation would be advantageous
• Fluency in a second language would be beneficial (English, French, Spanish or Mandarin)
• Although 5+ years is experience is desirable strong candidates with 3+ years experience will still be considered for the post

About the Company

TBR Global Chauffeuring (TBR) is a ground transportation company with an obsession for quality control and service.

Established in 1991 and headquartered in Glasgow, TBR has developed and expanded into a truly global organisation, operating in 3000 cities with offices across the world, including London, Manchester, Boston, Hong Kong, Dubai, Singapore and Shanghai.

The leading provider of ground transportation for international financial roadshows, specialist event organisers and the global corporate travel market, TBR has a strong client focus and highly trained chauffeurs, serving high profile events, blue chip organisations and major investment banks.