Reservation Manager

Job description / Role

Reservation Manager

As Reservation Manager, you will be supervising General Job Performance of reservation department implementing of policies and procedures. Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Knowledgeable of the entire Reservation Procedure according to the Hotel system
- Develop and implements reservation SOP
- Being able to skillfully use and train team about reservation systems (Tars and Opera)
- Monitor and support team performance to achieve high work productivity.
- Coordinate and communicate with all other departments to ensure a smooth operation.
- Assist in coordinating of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing.
- Manage all guest issues and ensure the response to all inquiries, and recommend ways to increase revenue.
- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge.
- Preparing daily, weekly, monthly reports and other reports requested by management.
- Collaborate with S&M, HK and FO teams to manage room inventory correctly.

Requirements

Your experience and skills include:

- Bachelor degree in Hospitality, Tourism Management or equivalent degree.
- Minimum 3 years experience as as Assistant Manager or similar position.
- Additional certification(s) in Hotel and Hospitality will be an advantage.
- Proficient English language (Speaking, Writing, Listening, and Reading).
- Proficient computer skills (Microsoft Office, Email, Outlook, etc.).
- Able to work in flexible schedule and long periods of time.
- A positive attitude, service-oriented, and ability to work well under pressure.
- Be active, attentive and creative.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.