Reservation Team Leader

Job description / Role

Reservation Team Leader

Ready for a career move and be part of the pre-opening team? We are looking for a new talent to play a vital role in our Reservation department working alongside a fantastic team.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

As a Reservation Team Leader your role will include such as:

- Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
- Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Organizing on-the-job and weekly training for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Training, developing, and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
- Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- Assisting to department head, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.

Requirements

Your experience and skills include:

- With minimum 1-year experience in similar role
- Strong problem solving and organisational skills
- Should be able to communicate well in English (Additional language is an advantage)
- Ability to mentor and develop teams

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.