Reservations Agent

Hyatt

Dubai, UAE

Ref: RP118-383

Job description / Role

Employment: Full Time

Your memory is sharp, you have a knack for matching people with experiences, and you're quick on your feet. Frequent guests and VIPs know you because you're on top of the property's offerings and "get" their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It's not just a job. It's an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent position with Park Hyatt Dubai is a fantastic match for your next career step?

As Reservations Agent, you will:
* Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel's selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit.
* Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
* Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.

Our magnificent hotel is located adjacent to the Dubai Creek Golf & Yacht Club. Situated just minutes away from the city centre, world-class shopping and prime business districts, Park Hyatt Dubai is a haven of tranquil elegance amidst the vibrant city of Dubai. All 223 guest rooms boast stunning views across Dubai Creek from their balconies or terraces. A selection of six restaurants and bars serve an array of fantastic cuisines. Featuring wood-fired ovens and open-plan kitchens, Park Hyatt Dubai brings drama to dining. Additionally, our hotel includes five meeting rooms and our exclusive day spa Amara. We are looking forward to welcoming you to our team!

Requirements

Qualifications:
* Ability to represent the Park brand.
* Good communication skills in English. Command of another international language will be an asset.
* At least one year of work experience in a hotel / restaurant with high standards.
* Your characteristics will be representative of our values: Humility, Respect, Creativity, Integrity, Empathy and Fun.

Primary Location: AE-DU-Dubai
Organization: Park Hyatt Dubai
Job Level: Full-time
Job: Reservations
Req ID: DUB003155

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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Reservation Agent salaries in UAE

Average monthly compensation
AED 3,500

Breakdown available for industries, cities and years of experience