Reservations Agent

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo!

Job Description

- Provides a friendly and personal welcome for guests
- Ensures that administrative procedures never take priority over guest relations
- Makes every effort to meet guests' needs to conclude a sale
- Deals swiftly, efficiently and sensitively to all guest requests and follows through
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Conveys the brand and hotel image through his/her irreproachable attitude
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
- Identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages them to use it
- Maximizes upselling and offers appropriate room category for the guest
- Be familiar with the local area around the hotel, including the competition
- Suggests other Accor hotels to customers if the hotel is full
- Promotes the Group loyalty program (Accor Live Limitless)

Requirements

Qualifications

- Diploma or degree in hospitality, F&B or sales
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Fluent in the national language, good working knowledge of English
- A third language would be a plus

Additional Information

Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.