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Job description / Role
Responsible for inputting accurate reservations, alerting hotel staff of VIP arrivals, collecting, recording, and distributing guest preferences. Warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue.
Requirements
To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
High School Graduate
Possess a good command of the English & Arabic language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Ability to compute basic mathematical calculations.
Ability to input and access data in a computer.
Ability to focus attention on details.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time.
A college education or training in the hospitality industry.
Previous experience as a Reservations Agent
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.