Reservations Executive (Chinese Speaking)

Job description / Role

- Responds to communications from guests, agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
- Tracks future room availability on the basis of reservations, &helps develop forecasts for revenue & occupancy.
- Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, &processing advance reservation deposits.
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the policy of the hotel &how to code each reservation.
- Creates &maintains reservation records.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availability on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Handles daily correspondence.
- Responds to inquires and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in particular seasons.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required.

Requirements

- High school graduate or equivalent.
- Must speak, read.
- Write, and understand Chinese language.
- Must be able to speak and understand the primary language used by the guests who visits the hotel.
- Previous hotel-related experience desired.
- Experience in Hotel software &their functionalities.

About the Company

Hire Rightt Executive search:

Established in Dubai in 2002, Hire Rightt has become a trusted name for both, clients and potential candidates. Our offices are strategically located in U.A.E., Canada, United States and India; however, our operations are not restricted to these regions. The employees at Hire Rightt maintain the best professional networks to ensure a perfect candidate fit is found for the clients requirements.

Hire Rightt is an executive search company aiming to provide a complete solution for your organizations HR needs. Depending on the enterprise level, our framework is tailored to serve every individual client with the best talent pool. Our proactive efforts as job match makers are dedicated to support both the client as well as the job seekers. Our team is passionate about what they do and well-trained to obtain a complete understanding of job openings, hence ensuring valuable results.