Job description / Role
From the friendly and competent advice to the \"booking completed\": Our reservation team ensures that guests are happy from the first to the last moment. We're looking forward to welcoming you to the Reservation Team as Reservations Manager.
COME AS YOU ARE AND SHOW US YOUR VISION!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
In this way, you'll be making our hotel something special ...
The ideal candidate will be responsible for managing a team of reservation agents and ensuring that our guests' reservations are handled professionally and efficiently.
The Reservations Manager will also be responsible for developing and implementing reservation policies, procedures, and strategies to maximize revenue and occupancy.
- Manage the daily operations of the hotel reservations department, including supervising the reservation agents and ensuring that all reservations are handled professionally and efficiently.
- Develop and implement reservation policies, procedures, and strategies to maximize revenue and occupancy.
- Monitor reservation trends and adjust strategies accordingly to meet changing market demands.
- Coordinate with other hotel departments, such as sales and marketing, to ensure that all departments are working together to meet the needs of the guests.
- Monitor and maintain accurate records of all reservations and room availability.
- Ensure that all reservation-related customer inquiries and complaints are resolved promptly and to the guests' satisfaction.
- Hire, train, and evaluate reservation agents to ensure that they are providing excellent customer service and meeting performance goals.
- Develop and maintain relationships with travel agents and other key partners to drive business to the hotel.
- Prepare reports and provide regular updates to senior management on reservation performance and trends.
You are well organized and coordinated, even when the phone rings and emails arrive at the same time
Your charming nature sets you apart and you make sure that there is a bit of magic in every booking
You love to - sell, sell, sell
Your experience and skills include:
Your experience and personality add that certain something extra ...
You already have experience in the hotel industry or travel agency and can speak English fluently
You love to be a passionate host and salesperson
On top of this, you know your way around town and always have tips for partying up your sleeve
You're not just bringing your abilities, but also your character
- Bachelor's degree in hospitality management, business administration, or a related field.
- At least 3-5 years of experience in hotel reservations management, including supervisory experience.
- Strong understanding of hotel reservation systems and processes.
- Excellent interpersonal and communication skills, including the ability to build and maintain relationships with customers and partners.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office and reservation management software.
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.