Reservations Officer

Job description / Role

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

Job Description

- As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property.
- You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members.
- You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to.
- You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.
- Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.

- Good communication - Oral and Written
- Minimum of 2 years experience in Hospitality and Reservations
- Familiar with the hotel operations available systems (Opera) and all distribution channels.
- Understanding of the dynamics of regional & local market, local competitors and events of the destination.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.