Reservations/Operations Officer

Job description / Role

Position Title: Reservations/Operations Officer
Employment Type: Full Time
Salary: up to 6K AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
One of the leading Destination Management Companies in the UAE.

Job Description:
• Manage reservations and ensure accurate data entry for travel arrangements.
• Coordinate with hotels and suppliers to confirm reservations and resolve issues.
• Communicate with clients mainly via email and sometimes via phone or in-person regarding travel options, pricing, and availability.
• Prepare and issue travel documents, such as attraction tickets, itineraries, and invoices for FIT and group program, inbound travel to the UAE.
• Provide exceptional customer service, handle complaints or issues during travel, and maintain accurate records of all reservations and travel arrangements.

Requirements

Qualifications:
• 23 to 40 y/o
• Minimum 3 years’ experience from DMC - Destination Management Company in the UAE
• Well-adept in using excel and outlook
• Full knowledge and experience in FIT and Group programs (for inbound travel to UAE)
• Must have knowledge in the UAE destination/itineraries and UAE tourist products

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.