Resource Manager Project Coordinator

Job description / Role

Position summary

We are seeking a detail-oriented and strategic resources manager to oversee the effective allocation, utilization, and development of technical and project resources across our regional cybersecurity distribution operations. This role is critical in ensuring resource availability for pre-sales, post-sales, professional services, training, and support engagements across the region.

The ideal candidate will have experience in managing a distributed technical workforce, understanding cybersecurity and data management business dynamics, and working with both vendors and channel partners.

Key responsibilities

Resource planning & allocation
Plan and allocate technical resources (engineers, consultants, trainers, etc.) across multiple projects, PoCs, partner engagements, and support activities.
Manage the calendars of the technical team in an efficient manner and arrange for all meetings and activities as per the team availability and customer preference timing.
Manage, evaluate, and update the ticketing system and assign the activities to the technical team according to their availability and proficiency on the products.
Forecast resource demand in alignment with sales pipeline, vendor deliverables, and service-level agreements.
Ensure optimal utilization of internal and external (freelance or subcontracted) technical staff.

Project coordination & delivery support
Support project managers in assigning appropriate skill sets to ensure successful delivery of projects and services.
Track ongoing assignments, timelines, and resource availability across regions.
Monitor project schedules and alert leadership to potential delays or conflicts due to resource constraints.

Vendor & partner alignment
Coordinate with vendor technical teams to meet enablement, training, and deployment goals.
Assist in planning resources for vendor-committed programs, launches, or campaigns.

Team development & performance
Maintain a competency matrix for technical resources and coordinate ongoing certifications aligned with vendor technologies.
Identify skill gaps and plan training and upskilling initiatives.
Work with HR and department leads on recruitment and onboarding of technical staff.

Reporting & process optimization
Maintain dashboards and reports on resource allocation, utilization rates, and service delivery efficiency.
Implement systems and tools to streamline scheduling, project staffing, and technical capacity planning.
Document and optimize internal workflows related to resource requests and approvals.

Requirements

Required qualifications & skills
Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field.
Minimum 4-5 years of experience in resource or operations management within a technical or IT services environment.
Strong understanding of cybersecurity distribution or IT systems integrator business models.
Excellent organizational and time-management skills.
Ability to manage competing priorities across multiple teams and regions.
Strong interpersonal and cross-functional collaboration skills.

Preferred tools & experience
Familiarity with CRM, ticketing, and project management tools (e.g., ZOHO Projects, ZOHO Desk).
Experience working with or allocating resources across multi-vendor environments.

Benefits

What we offer
Competitive compensation package
Medical insurance and annual leave benefits
Regional exposure and career growth opportunities
Access to industry-leading cybersecurity technologies and training

Key skills

Shipping & Receiving, Microsoft Office, Customer Service, Freight Experience, Transportation Management Systems, EDI, Microsoft Outlook, Supply Chain Experience, Dispatching, Microsoft Excel, Logistics, 3PL