Restaurant General Manager - Nathan Outlaw at Al Mahara Restaurant - Burj Al Arab

Job description / Role

About Jumeirah and the Hotel:

At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Designed to resemble a billowing sail, the Burj Al Arab soars to a height of 321 meters dominating the Dubai coastline. At night it offers an unforgettable sight surrounded by choreographed colour sculptures of water and fire. This all-suite hotel reflects the finest that the world has to offer.

About the Job:

A fantastic position has arisen for an ambitious Restaurant General Manager to join the Best Seafood restaurant at the most luxurious hotel in the world. The main purpose of this role is to ensure that the outlet operates successfully and is profitable in accordance with the standards of the hotel as well as to be efficient and diplomatic in dealing with all situations involving any aspect of Food and Beverage where the reputation or image of the hotel is represented.

The main duties include:

• Achieves company’s Mission and Vision.
• Involvement in service and guest contact.
• Assists in the co-ordination of organizational and administrative functions in all areas of the Food and Beverage Department.
• Assists in planning and implementing programs, policies and procedures to ensure that service standards are met.
• Budgeting and cost control.
• To ensure that the departmental objectives are cascaded to the colleagues.
• Carries out assignments and instructions as delegated by the F&B management ensuring that all company and Hotel Policies and Procedures and minimum standards are adhered to at all times.
• Assists in the co-ordination of special promotions and provides administrative support necessary.
• Interacts with management of other department within areas of responsibility and develops solid working relationships with them.
• Follows up and at times initiate maintenance orders and purchase requests
• Attends the Food and Beverage meetings.
• Assists in monitoring the activities of competitor venues.
• Participates in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the hotel.
• Provides creative ideas to project and enhance the image of the hotel.
• Assists in the development of ideas and the increased department sales of Food and Beverage.
• Assists identifying market changes which will improve business levels from hotel guests and the local market.
• Assists Outlet Managers in the planning and implementation of effective sales and promotional activities to ensure maximum revenue.
• Mentors, develops and provides on-the-job training to Outlet Manager & Assistant Outlet Managers to strengthen their current performance and preparation for future advancement.
• Monitors and takes corrective action to reduce waste, misuse and breakage of china, glassware, linen and supplies.
• Handles guest complaints and operational challenges.
• Investigates and follows up on JD power feedback for corrective action actions and improvement.
• Ensures Health, Safety and hygiene standards are maintained.
• Actively involved in the recruitment and hiring process of colleagues.
• Follows emergency procedures and evacuation.
• Assists in the building of an efficient team of employees, by taking an active interest in their training, development, safety and welfare.
• Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager.
• Carries out an efficient leadership style using appraisals and performance management as main tools.
• Carry out Spot checks and Walk around – to ensure Health and Safety, HACCP and LQA aspects are covered in the operation.
• Implements all new procedures in Financial matters and implements all new policies and procedures in a timely fashion.

Requirements

About You:

The successful candidate will have a certified college or university degree from a leading Hospitality Management institution and will possess a minimum of 1 year experience as a Restaurant General Manager in a luxury hotel or high-end standalone restaurant environment. You will have strong people management experience, and have demonstrated your ability to inspire teams, and negotiate and deal with suppliers.

Other requirements include the ability to handle a large restaurant and mange a multicultural team. You will have knowledge using MicroSoft Office applications, particularly Excel and Power Point, as well as Micros (POS) and strong written and verbal business English.

This is a role for a highly motivated individual, who pursues achievements, results enthusiastically and takes initiatives that support business objectives, who can demonstrate strong leadership, and effectively manages and takes responsibility for own professional and personal development.

About the Benefits:

This position offers a highly competitive salary and package which includes; housing allowance, annual flight allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.

About the Company

Jumeirah Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The company was founded in 1997 with the aim to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts. Building on this success, in 2004 Jumeirah Group became a member of Dubai Holding - a collection of leading Dubai-based businesses and projects - in line with a new phase of growth and development for the Group.