Restaurant Supervisor

Job description / Role

- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Control inventories of food, beverage and consumable and report shortages to designated personnel.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform personnel actions, such as creating work schedules or organizing employee time sheets.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Record production, operational, and personnel data on specified forms.
- Develop equipment maintenance schedules and arrange for repairs.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Estimate ingredients and supplies required to prepare a recipe.
- Forecast staff, equipment, and supply requirements, based on a master menu.
- Compile and balance cash receipts at the end of the day or shift.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
- Present bills and accept payments.
- Greet and seat guests, and present menus and wine lists.
- Schedule parties and take reservations.

Requirements

- Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
- Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.

About the Company

Based in Dubai, "GLEE Hospitality Solutions" is a collaboration of industry experts with broad knowledge and expertise in developing, launching, and operating restaurants. We at "GLEE Hospitality Solutions" are consultants, operators and equity holders in restaurants. With their diverse backgrounds, experience, and understanding of the global marketplace, the partners of "GLEE Hospitality Solutions" offer more than 30 years of combined experience in restaurant/hotel management, food and beverage, business development, operations, and sales and marketing.

In collaboration with world-class designers, "GLEE Hospitality Solutions" have opened numerous restaurants, and are now introducing their experience and knowledge to the UAE marketplace in prime locations with a focus on exciting menus, fresh ingredients, contemporary design elements, and a well-trained, amicable, and approachable staff.