Retail Banking Officer

Job description / Role

Job description

The RBS Credit Card Unit is the sales channel under retail banking, catering to the credit card sales requirements of existing Emirates NBD and new-to-bank customers in UAE. The unit's core responsibility is to increase the market share of credit card business and function in line with the group's overall business strategy.

This unit is responsible for bringing new companies to the bank's approved list of employers and capitalizing on these relationships to increase overall penetration of retail banking products.

The unit will also focus on cross-selling other retail banking products such as payroll accounts, fixed deposits, bancassurance, etc., to increase the profitability of the unit and the overall revenue for retail bank.

To increase sales acquisition of credit cards in retail banking. The unique contribution of the job holder is to achieve given targets and provide new and existing customers high standards of customer service. Provide professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized. To proactively contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.

Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.

Education

Graduate / High school + 2 years' experience
MBA / BBA

Experience

Banking / Retail sales
International / GCC and UAE selling and marketing skills

Knowledge & skills

• Basic knowledge of operating systems
• Selling and marketing skills
• Having good interpersonal and intrapersonal skills

Behavioral competencies

• Excellent team player
• Self-motivated, hardworking, focused, and enthusiastic

About us

Emirates NBD is the leading banking group in the MENAT region. It was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD), which became the first national bank established in Dubai and the United Arab Emirates (UAE).

With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 6 March 2007 to form Emirates NBD, the largest banking group in the region by assets.

On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, Islamic, investment, and private banking, global markets and treasury, asset management, and brokerage operations throughout the region.