Retail Banking Officer - Multiproduct

Job description / Role

Job description

The RBS MPT unit is a sales channel under RBS (Cards & Personal Loans) catering to the credit card, personal finance, and bank account requirements of existing and prospective Emirates NBD customers within the UAE. The team's core responsibility is to sell and increase the bank's market share of credit card, personal finance, and account base in line with the bank's overall business strategy. This team is also responsible for bringing new companies to the bank's approved list of employers and building on these relationships to increase penetration of the bank's retail banking products.

The unit will also focus on cross-selling other retail banking products when required to increase sales of other bank products, thus positively affecting overall sales, revenue, and profitability.

Key responsibilities

• Sales of credit card, personal finance, and bank accounts in retail banking.
• Cross-selling of other bank products when required.
• Act professionally on behalf of the bank by providing details of bank products, services, and related processes to customers.
• Adhere to the bank's service standards to ensure best-in-class customer service and experience.
• Follow the laid-down policies and procedures of the bank.
• Report and maintain customer feedback, market pulse, and any other data points or processes as required by the unit or bank.

Experience

• Banking / retail sales
• International / GCC and UAE selling and marketing skills

Knowledge and skills

• Basic knowledge of operating systems
• Selling and marketing skills
• Good interpersonal and intrapersonal skills

Behavioral competencies

• Excellent team player
• Self-motivated, hardworking, focused, and enthusiastic

Education

• Graduate or high school diploma with 2 years' experience
• MBA or BBA

Driver's license is mandatory for this position.

About us

Emirates NBD is the leading banking group in the MENAT region. It was formed on 19 June 1963 when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the charter of incorporation of the National Bank of Dubai (NBD), which became the first national bank established in Dubai and the United Arab Emirates (UAE).

With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 6 March 2007 to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM).

The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, Islamic, investment, and private banking, global markets and treasury, asset management, and brokerage operations throughout the region.