Retail Consultant - Skincare

Job description / Role

Sales & operations Management
- Understand store sales budget and performance against KPIs and contribute to achieving store sales targets
- Support initiatives to improve product performance and return on floor space
- Follow the directions of store manager/counter manager on managing controllable expenses and cash handling
- Escalate any issues within store/counter to store manager (e.g maintenance, cleaning etc)
- Identify improvements and/or modifications to processes and systems and discuss with store/counter manager
- Ensure opening and closing responsibilities are completed according to the set SOPs
- Be conscious of stock loss, following directions on preventing shrinkage ad escalating any issues
- Assist with store stock takes as required

Customer experience & product management
- Ensure Aesop approach to customer service and consultations is upheld and demonstrated at all times
- Resolve customer complaints in a timely and effective manner, escalating any issues to the store manager
- Stand for extended periods of time and lift of up to 15kg
- Seek out feedback on performance
- Be aware of the marketing and promotional initiatives and support shopping events
- Assist store manager in maintaining relationships within the local community and participate in events
- Adhere to the standards of store and product presentation
- Understand and meet Aesop’s dress and grooming standards

Self-leadership & development
- Proactively complete induction
- Prepare for and participate in bi-annual performance conversations
- Seek out feedback on performance
- Actively participate in trainings and implement learnings on shop floor
- Contribute to a positive ad harmonious work environment by openly and effectively communicating with other colleagues
- Participate in social events as required

Communication & Administration
- Maintain effective, regular and Aesop appropriate communication with colleagues
- Attend and participate in meetings as required
- Read and action communication in a timely manner
- Complete all delegated administrative tasks in an accurate and timely manner
- Maintain proficient computer skills and systems knowledge

Requirements

- Preferably high school graduate
- Preferably skincare qualification
- Preferably 1+ years in luxury retail or skincare store/counter experience

Job-Specific Skills
- Strong interpersonal, communication and organizational skills
- Arabic and English language proficiency
- Passion for skincare and knowledge of beauty brands

About the Company

Ahmed Seddiqi & Sons is a family owned entity with a large portfolio of Swiss Watch brands. Thanks to its brand strategy and the vision of the late Mr. Ahmed Seddiqi, Ahmed Seddiqi & Sons has enjoyed a steady expansion since its inception in the late 1940s.

At the group, we believe that each employee contributes to the growth and success of the company, and this is evident with the strong and loyal workforce of 480 plus employees, some of whom have been with the organization since 1968.

Ahmed Seddiqi & Sons is the largest distributor of Swiss Brand watches in the Middle East. We offer world-class and exquisitely designed watches and jewellery. From a humble beginning of a single store in 1950s, today Ahmed Seddiqi & Sons portfolio consists of over 50 prestigious brands across 52 locations in the UAE.