Retail & Education Manager

Chalhoub Group

Dubai, UAE

Ref: GP285-4202

Job description / Role

Employment: Full Time

Retail & Education Manager - Acqua Di Parma

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

The Retail & Training Manager is responsible for ensuring consistent performance and brand positioning in our stores.

He/she is in charge of designing and implementing a training strategy that sets the highest standards of customer service worldwide, ensuring that all business objectives are met and looking for new development opportunities.

Retail Culture and Training Sell-Out

- Develop and plan training for Sell-Out staff in line with Marketing, Sales and HR strategy
- Train and develop local teams to deliver new store openings and maintain store presentation
- Develop and maintain the Digital training platform
- Manage and track budget for training department, by optimizing costs and planning
- Deliver training programs in classroom, sales conventions and allocate team resources appropriately
- Implement individual training path for Sell-Out staff (Sales Assistants, Barbers, Counter Managers, Boutique Managers)
- Ensure implementation of coaching programs
- In multi-brand environment, liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom, through e-learning
- Ensure the highest standards of Customer interaction and product presentation (e.g. mystery shopping)
- Diffuse a culture of performance (define, set-up and monitor main KPIs) and monitor ROI of training
- actions
- Conduct regular touch base meetings with Store Managers

Retail Operation and Performance

- Identify improvements in current store operations to maximize the stores' performance
- Leverage best practices worldwide to drive sales and KPI performance
- Drive business development and expansion strategies (from opening to daily management)
- Actively monitor store led CRM initiatives
- Analyze sales results and propose corrective action plans
- Monitor Sell-Out team performance to increase productivity
- Leverage knowledge of competitor training and Retail /consumer trends


What you'll need to succeed

- 2+ years' experience in designing, implementing and delivering international training in Retail environment within the Luxury industry
- Excellent written and verbal communication skills
- Excellent relationship building skills
- Strong analytical skills
- Very strong Microsoft off skills
- Fluent in Arabic & English
- Fragrance experience would be a plus
- Customer service oriented and focused on sales
- Strong track record of leading a Sales Team
- Luxury Fashion experience is a plus.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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