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Retail Head

Quest Search & Selection

Dubai, UAE

Ref: GP340-1904

Job description / Role

Quest is working with a premier retail group in the Middle East currently looking for a Retail Head to lead their team in Dubai. We are ideally looking for someone who has extensive experience in the fashion retail category and has the capacity to manage multiple stores.

As the Retail Head, you will:

- Lead and manage retail operations of all assigned territories
- Ensure delivery of the agreed profitability, brand messaging, and excellent overall customer experience across retail stores
- Develop, lead, and monitor implementation of all operational events and activities (e.g. promotions)
- Be the subject matter expert of territory’s customer/market behavior
- Keep abreast with industry trends and best practices
- Develop high competitor and market awareness within the team
- Train, coach, and manager all retail teams across assigned territories
- Maintain and foster key internal and external relationships
- Lead process improvements and ensure stores’ compliance to all company policies


- Bachelor’s degree, with at least 10 years’ proven experience in handling multi-location retail store operations
- Preferably with experience in the fast Fashion and Retail industry
- Demonstrated experience implementing excellent customer service
- “Can-do” attitude, with strong people management, organizational, strategic thinking, analytical, and customer service experience skills
- Senior-level written and verbal communication skills
- Exposure in GCC (required), Arabic speaker (required)

In return for your handwork and success, the company is willing to pay an attractive tax-free salary along with great benefits.

If you feel you have what it takes to be part of this successful company, then please apply with an up to date CV.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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