Job description / Role
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years
As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.
Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.
What we are looking for: Retail Marketing Manager – Level Shoes
We are looking for a strategic Retail Marketeer who can assist the Head of Marketing & Communication in defining the brand retail strategy to generate traffic in-store, increase average baskets and customer frequency for Level Shoes. You will be responsible for defining and implementing the store animation action plan and build customer knowledge in order to improve store profitability.
What you will do
• Drive traffic to store & improve store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross-sell & up sell sales and services
• Implement marketing strategies & action plans to improve brand’s performance
• Be responsible for consumer knowledge, segmentation and lifecycle by country/city/store
• Supervise the execution of the marketing action plans & analyzes results (Store events, direct marketing, promotions…)
• Build, maintain and update the customer database through consolidated information
• Optimise service & in-store experience
• Define an action plan for the store based on Mystery shopping and monitor
• Monitor Store KPI’s
What you need to succeed in this role:
• Ability to create retail marketing strategy for the store
• Experienced in working within department store set up, dealing with multiple brands/concessions
• Be able to understand the target consumer and the different media choices
• Strong understanding of the digital media aspects
• Team management experience is essential
Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.