Retail Operations Specialist

Job description / Role

On behalf of Zimmermann, we are hiring for a retail operations specialist to cover the Middle East!

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What you'll be doing:

Reporting to the retail director ME, the retail operations specialist will be responsible for facilitating the achievement of stores' sales targets and execution of the client experience through management of retail operational efficiencies. To identify opportunities that support the ME growth of the business by implementing strategic objectives that will enable all retail KPIs to be met and exceeded. To oversee the implementation of policies and procedures that promote consistency, productivity, and performance.

The successful candidate will demonstrate a strong knowledge of luxury retail, operations management and the ability to work collaboratively and cross-functionally to inspire and drive client centricity.

Broad areas of responsibilities will include:

Retail projects:

• To implement, manage and oversee retail projects to maximize sales and operational efficiency for the store and business.
• To ensure management of projects and platforms are maintained and updated accordingly.
• To train store teams to use retail projects, platforms, and portals in line with business expectations.
• To manage, implement and oversee retail sustainability initiatives and ensure they are in line with company values and standards.

Team support and communication:

• To oversee communication sent to stores via Z-learning platform and emails.
• To hold conference calls with the stores teams to go through new and/or updated policies and procedures or new systems/portals, as required.
• To assist the retail management team, plan the yearly training seminars for regional managers and store managers across retail stores.

Administration:

• To create, manage and keep up to date the policies and procedures for ME retail as required.
• To ensure that administration is carried out accurately and efficiently in line with Zimmermann's policy and procedures.

Client relations and database:

• To compile weekly reports on new customers added to the Zimmermann database and provide feedback to management, stores, regional managers and trainers when necessary.
• Assisting stores to acquire and grow the Zimmermann client database through engaging and maintaining professional customer relationships.

Key performance indicators:

• Policies and procedures are created in accordance with the business needs and maintained.
• Policies and procedures are always accurate and up to date.
• Weekly and daily reports are prepared with accuracy and in a timely manner.
• Administrative tasks and reports are completed in the required timeframe with accuracy.
• Weekly reports on customers' details entered to the database on a weekly basis are checked and reported to the stores and the retail team.
• Store's client database is managed according to the business expectations.

What you'll need to succeed

• Experience in retail operations management.
• Strong retail experience and commercial awareness.
• To be solution focused to identify areas of improvement to streamline and simplify processes.
• Excellent communication and stakeholder management skills.
• Exceptional organisational skills, detail oriented and ability to multitask.
• Flexible and able to quickly and effectively change priorities and direction.
• Fluency in Arabic is an advantage for this role.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: Retail store operations

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.