Retail Sales Manager

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To manage the performance of the BYD retail sales team across large stores and pop-up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.

What you will need

• Team leadership & performance
  Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
  Monitor daily performance metrics including leads, test drives, and conversions.
  Conduct regular performance reviews and provide constructive feedback and development plans.
• Customer experience management
  Ensure consistent delivery of a premium customer journey across all touchpoints.
  Resolve escalated customer issues and support the team in complex sales negotiations.
  Champion a customer-first culture and ensure alignment with BYD brand values.
• Operational management
  Oversee daily operations of retail stores and pop-ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
  Coordinate with marketing and events teams to support activations and campaigns.
  Manage inventory levels, vehicle display, and test drive logistics.
• Reporting & standards
  Track and report on sales performance, customer feedback, and market trends.
  Provide insights to senior management to support strategic planning and continuous improvement.
• Collaboration
  Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
  Work closely with aftersales and delivery teams to ensure seamless customer handover.

Requirements

• Written and spoken English is a must; second language (Arabic, Russian, Mandarin) is beneficial
• 8+ years sales experience, preferably in mid-luxury retail industry
• 3+ years supervising or leading teams
• Valid UAE driving license

Job related skills and competencies

• Excellent interpersonal and communication skills
• Passion for customer service and the automotive industry
• Upselling skills and ability to create value from new products
• Exceptional written and spoken communication skills
• Strong negotiation skills, with evident ability to influence customer choices
• Excellent planning and scheduling
• Ability to multitask
• Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel

Required mindsets and behaviors

• Adherence to Al-Futtaim core values of respect, integrity, collaboration, and excellence
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally accountable for actions
• Self-motivated and immune to allowing external market forces to influence individual performance
• Results oriented
• Personally driven to grow and progress within the company

Additional information

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.