Revenue Optimisation Officer

Job description / Role

Job purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'fly better.' As one of the most recognised and admired brands globally, we're driven by innovation and excellence. Join us as a revenue optimisation officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you'll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage. At Emirates, our revenue optimization team is responsible for managing a combination of pricing, demand, and marketing strategies. We work to maximize revenue growth for our organisation, ensuring Emirates Group continues to reach its targets!

As a revenue optimisation officer, your role is to support in optimising network revenues across all origins and destinations through coordination of activities within revenue optimisation by ensuring demand, pricing, inventory and analytics activities are delivered on time. Continuously monitoring the competitor activity, demand trends and directing the priorities of the assigned markets by ensuring pricing structures are reflected within the demand forecasting process. Develop and maintain expertise around revenue management principles and techniques.

In this role, you will:

• Achieve revenue related objectives of the department using pricing, inventory, pricing distribution, revenue systems and analytics tools as per set timelines
• Provide continuous feedback to revenue optimisation standards and procedures and keep the standard operating procedures up to date in addition to compliance by revenue optimisation market operations team, pricing distribution, inventory and revenue steering & standards
• Continuously review the practice and procedures of the function to improve efficiency and cost saving; communicate all business requirements to the line manager, revenue optimisation standards and procedures team and revenue optimisation systems team to ensure operational requirements are delivered
• Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations, and identifying areas of improvement
• Conduct and analyse all quality control processes on tactical fare activity to ensure fare products are priced as per the commercial intent. Proactively communicate and resolve any errors ensuring areas of concern are clearly identified and solutions are delivered
• Monitor flights on the EK network within the operational window of 72 hours prior to departure and identify critical flights with potential for denied boarding
• Facilitate pre-transferring passengers on critical flights and action aircraft swaps, closures, and configuration changes
• Liaise with reservations services team to reaccommodate disrupted passengers
• Produce comparative analysis and reports of no-shows, denied boarding and point of sale bookings

Qualification

To be considered for this role, you must meet the below requirements:

• Two years' experience in revenue management or a commercial department as well as experience in the use of ATPCO, Airfare, Infare, PROS, Group Handling and other revenue management systems preferred
• Exposure to office automation environment as well as analytical skills, ability to perform statistical analysis of various business situations for revenue enhancement

You will have an edge if you have:

• Advanced programming skills (intermediate) with Visual Basic preferred
• Experience in any other programming languages such as Java, Python, R or C++
• Strong analytical skills and proven ability to work at all levels and across different cultures
• Strong written and verbal communication skills

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop their careers. If you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it's like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai lifestyle section on our careers website.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.