Revenue Protection Officer (UAE Nationals)

Job description / Role

Overview

In this role, you will ensure that fraud is prevented as far as possible or if it does occur, that it is detected and dealt with swiftly. Fraud prevention is the most cost-effective way to prevent loss through fraud.

Responsibilities

• Identify, trace, investigate, and monitor fraudulent and suspicious activities within customers' accounts and transactions on behalf of the organization, while making sound subjective decisions to close or restrict risky transactions.
• Determine if there is improper activity involved, and assess any risk to the customers.
• Keep track of ongoing activities, handle information from various sources, and follow up in a methodical manner that stops fraud from progressing.
• Develop and determine patterns of fraud over certain areas and identify loopholes in security.
• Have the technical know-how to access and monitor activity and data from multiple sources needed to investigate activities. Assist the manager with the collection of data required to mitigate fraud.
• Use technology to conduct research, correspond with internal business units and colleagues, leverage data, and monitor activity.
• Identify system improvements to eliminate the risk of fraud.
• Assist the manager in identifying fraud trends, creating mitigation strategies, and recommending fraud detection strategy changes.
• Regularly update professional knowledge that will assist in the job and keep abreast of the latest trends in fraud.

Ideal Candidate Profile

• Bachelor's degree in Computer Science, Statistics, Mathematics, or any related field.
• Minimum 2 years of relevant experience.
• Strong analytical and problem-solving skills with the ability to think creatively and outside of the box. Knowledge and experience in working with SQL is a must.
• Proficient in Microsoft Excel and knowledge of Tableau is preferable.
• Excellent interpersonal, communication, report writing, and presentation skills.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.