Risk Control Analyst

ADIB - Abu Dhabi Islamic Bank

Ras Al Khaimah, UAE

Posted
Ref: PP000-19969

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Job description / Role

Job Type
Full Time

Job Location
Ras Al Khaimah, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Finance, Business Analysis & Consulting

Company Industry
Banking - Corporate

Role purpose

The risk control analyst role involves conducting checks and making or receiving calls to customers regarding high-risk changes or transactions carried out on their account(s). This position acts as the "gatekeeper" for any high-risk changes to take effect. Additionally, the analyst serves as the first line of defense, investigation, and fraud prevention.

Key accountabilities of the role

Operational responsibilities

Responsibilities include:

Conduct 2nd level verification for all static data change requests from the contact center and other channels.

Perform 2nd level verification for MIFT (fund transfers via fax or email), high value cheques, and indemnity requests.

Report on social engineering incidents in the triage module.

Conduct hourly checks of critical service activations and changes.

Ensure timely reporting and verification of data changes performed by customers.

Identify and highlight any potentially fraudulent activities that could lead to financial or non-financial losses.

Take necessary steps to block customer accounts when potential risks are identified.

Quality of work

Collaborate closely with contact center operations and operational risk to identify potential financial and non-financial risks.

Ensure the accuracy of data and MIS that is circulated.

Ensure proper handover of activities during shift changes.

Process indemnity requests promptly to meet SLA and TAT requirements.

Continuous improvement

Work with the line manager and operational risk to identify gaps that could potentially lead to fraudulent activities.

Compliance with policies and procedures

Adhere to and perform key operational controls as required by policies and procedures.

Maintain strict adherence to processes and ensure proper signoff on documentation.

Perform any other ad-hoc projects or tasks assigned by contact center management.

Desired outcomes

Reduction or elimination of errors: Minimize or eliminate errors in operations.

Reduced risk rating: Achieve a lower risk rating by performing compensating checks to address any gaps.

Timely processing of indemnity requests: Ensure indemnity requests are processed promptly.

Reduced fraud losses: Decrease fraud losses by preventing errors in critical static data changes.

Specialist skills, technical knowledge, and competencies required for this role

At least 2 years of experience in a call center.

Strong attention to detail.

Knowledge of anti-money laundering (AML) is a plus.

Experience in risk management is beneficial.

Highly analytical skills.

Previous experience

Experience in the banking industry.

Experience in risk, fraud controls, and compliance are an added advantage.

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