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Road User Charging Operations Manager

Transguard Workforce Solutions

Abu Dhabi, UAE

Ref: RP117-317

Job description / Role

Transguard Workforce Solutions have been engaged by our client to source a Road User Charging Operations Manager.
Our client, a large Transportation Consultancy firm, providing specialized consultancy services in the field of transportation.

• You will work as an on-site operations manager, shall be responsible for managing all contractor responsibilities for overall operation of the road user charging system.
• You will report to the Operations Director, managing the operators and coordinates with the payment systems and maintenance teams.


• Tolling/road user charging/traffic management center operations manager/senior supervisor.
• Operations management and support for transportation management systems.
• Understanding of road user charging for congestion management.
• Tracking system maintenance and availability in coordination with the maintenance team.
• Demonstrated experience and understanding of operations centre key performance indicators and metrics and the ability to identify and resolve performance issues.
• Staff mentoring, training and documentation development.
• Experience in, and thorough understanding of operational policies, procedures and best practice implementation.

To Succeed you must:
• Must be able to master use of the system interfaces and functions, understand its connectivity with business rules and functions, and train/support the road user charging supervisors and operators to an excellent level of performance.
• Have thorough understanding and experience of implementing data quality control measures.
• Have Excellent MS Excel, data management skills, data quality control and reconciliation, and experience in using Business Intelligence tools.
• 10+ years relevant experience.
• Hold a Technical graduate degree.
• UAE experience and familiarity with Abu Dhabi.


About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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