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Road User Charging Operations Manager

Transguard Workforce Solutions

Abu Dhabi, UAE

Ref: RP117-317

Job description / Role

Transguard Workforce Solutions have been engaged by our client to source a Road User Charging Operations Manager.
Our client, a large Transportation Consultancy firm, providing specialized consultancy services in the field of transportation.

• You will work as an on-site operations manager, shall be responsible for managing all contractor responsibilities for overall operation of the road user charging system.
• You will report to the Operations Director, managing the operators and coordinates with the payment systems and maintenance teams.

Requirements

Responsibilities:
• Tolling/road user charging/traffic management center operations manager/senior supervisor.
• Operations management and support for transportation management systems.
• Understanding of road user charging for congestion management.
• Tracking system maintenance and availability in coordination with the maintenance team.
• Demonstrated experience and understanding of operations centre key performance indicators and metrics and the ability to identify and resolve performance issues.
• Staff mentoring, training and documentation development.
• Experience in, and thorough understanding of operational policies, procedures and best practice implementation.

To Succeed you must:
• Must be able to master use of the system interfaces and functions, understand its connectivity with business rules and functions, and train/support the road user charging supervisors and operators to an excellent level of performance.
• Have thorough understanding and experience of implementing data quality control measures.
• Have Excellent MS Excel, data management skills, data quality control and reconciliation, and experience in using Business Intelligence tools.
• 10+ years relevant experience.
• Hold a Technical graduate degree.
• UAE experience and familiarity with Abu Dhabi.

ALL APPLICATIONS ARE STRICTLY CONFIDENTIAL

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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