Rooms Controller

Job description / Role

Rooms Controller

You will be Responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office. They will handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift.

Job Responsibility

- Rooms controllers have a wide range of responsibilities, which can include:
- Monitoring occupancy rates, pricing structures, and competitors' room rates to ensure that the hotel's revenue goals are being met
- Reviewing room inventory reports to determine if additional rooms need to be added to accommodate increasing demand
- Reporting financial results to senior management regarding room revenues and expenses
- Ensuring that all taxes are collected and paid on time, including sales tax, room tax, and occupancy tax
- Creating detailed reports on occupancy rates, accounting for changes in rates, and identifying opportunities for improvement
- Investigating guest complaints about room quality or service issues
- Authorizing refunds for guests who are dissatisfied with their stay or who have been overcharged
- Supervising housekeeping staff to ensure that rooms are cleaned properly and efficiently

Requirements

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.