Rooms Controller

Job description / Role

Overview

Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai's attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Café for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants & Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike.

Job description

The Rooms Controller manages room inventory, allocations, and daily occupancy to ensure smooth hotel operations and guest satisfaction.

Key responsibilities:

• Review daily occupancy, arrivals, departures, VIPs, long-stays, and special requests.
• Control room inventory and statuses in OPERA; validate OOS/OOO rooms.
• Allocate rooms based on guest preferences, loyalty status, and operational priorities.
• Coordinate with Front Office, Housekeeping, Revenue, Finance, and Events teams.
• Monitor availability and report shortages to Front Office Leaders and Revenue.
• Manage group and wholesaler reservations and ensure accurate room assignments.
• Prepare required operational and financial reports and handle billing instructions.
• Respond to guest and partner emails and complete proper shift handover.
• Verify IHG Rewards points eligibility, ensure correct membership details, and follow up on missing or disputed points.

Desired skills & expertise

• Strong knowledge of OPERA PMS and room inventory management.
• Excellent organizational and multitasking skills with strong attention to detail.
• Ability to analyze occupancy, availability, and allocation challenges proactively.
• Effective communication and coordination with cross-functional teams.
• Good understanding of Front Office operations, billing, and credit procedures.
• Knowledge of IHG Rewards and loyalty program point validation.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Professional discretion, guest-focused mindset, and problem-solving skills.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.