Rooms Coordinator

Job description / Role

Company description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

Job description

• Personally greeting all internal/external customers, offering support and fielding enquiries.
• Answer a wide variety of enquiries from heartists, vendors, etc., both in person, over the telephone and via email, responding with the appropriate correspondence.
• Manage all office administration responsibilities, including incoming and outgoing mail, faxes and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office.
• Completion of all letters and correspondence as requested.
• Administering the purchase process, maintaining an accurate inventory of all supplies and equipment within the department.
• Maintain confidential filing system as required for correspondence, policies, standards, regulations and various applications.
• Keeping the internal communication boards current, organized and exciting.
• Use internal and external systems to record relevant data and ensure information is up to date.
• Assisting department head in completing special projects as required.
• To be able to deal with advance reservations, taking bookings and special requirements, where necessary.
• To operate a proper handover system between each shift.
• To ensure each guest receives a warm and welcoming reception as soon as they arrive.
• To be aware of and fully support all Fairmont policies and procedures.
• Carry out any other administrative support duties and responsibilities as assigned.

Qualifications

• Previous administration experience required.
• Previous property management system experience an asset.
• Must be computer literate in Microsoft Windows applications.
• Must be able to type 25 words per minute.
• Must possess strong verbal and written skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.