Russian Speaker Lobby Hostess

Job description / Role

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

• Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
• Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
• World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
• State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
• Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

Main Duties and Responsibilities:

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrival (registration cards, room keys, welcome drink).
• Register and process check-in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests' departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails, and packages are delivered to the guest room.
• Assist at the information counter, foreign exchange, and business center, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Follow up with the bell desk regarding shuttle bus.
• Make daily courteous calls to VIP rooms, as well as to other guests.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of the front office area.
• Review log book, verify outstanding items, and follow up on pending matters. Identify if there are any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, and VIPs.
• Re-announce VIP rooms to housekeeping and food & beverage departments.
• Check if all departure details for the day have been taken, as well as for the next day.
• Arrange for bouquets, cakes, and cards in case of guests' anniversaries and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements for the day.
• File daily guest relations report and documents systematically.
• At the end of the shift or the day, communicate all information that the next shift needs to know for the smooth running of operations.
• Coordinate and share information with the front office, housekeeping, food & beverage, and especially with the general manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary and possible for direct action.
• Effectively handle all guest complaints concerning the front office in coordination with the assistant guest relations manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments and inform the general manager where necessary.

Qualifications

University degree in hotel management, fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services available.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.