SAE Director

Serco

UAE

Ref: LP119-356

Job description / Role

Employment: Full Time

Reporting to: Managing Director – Dubai Metro & Tram
Division / Function: Transport / Dubai Metro & Tram SAE
Base location: Dubai, UAE
Date: 24-07-2017
Grade: 20
Serco Leadership Tier: Managing managers within a business or function

The purpose of this position is to exercise effective Safety, Assurance and Environmental leadership, and to plan, develop and manage the activities of the Safety, Assurance and Environment (SAE) Department to meet all legal, certification, performance, stakeholder and other relevant requirements placed upon the Dubai Metro O&M organisation.

Structure and reporting relationship
This position reports directly to the MD Dubai Metro & Tram and manages a team of SAE and Learning & Development professional

Key accountabilities
• Lead the development of the safety, quality and environmental management systems within the line departments;
• Coordinate certification processes with relevant external bodies;
• Audit and inspect the operations and maintenance activities to determine the effectiveness of, and compliance with, the organisation’s policies and management systems;
• Prepare reports and statistics on the performance of the O&M organisation per the agreed targets and KPI’s;
• Provide strategic direction, planning, and managing the development and implementation of policies and procedures for the continuous improvement of quality processes, reduction of environmental health and safety liabilities associated with passengers, employees and the environment;
• Lead in identifying process improvements, internal/external communication and awareness on SAE issues, setting appropriate SAE accountabilities, analysing SAE assessments and ensuring compliance with applicable legislation, regulations, consensus established industry standards, and company policies;
• Review and interpret current and future SAE demands in connection with business requirements and pending legislation;
• Monitor performance and work flows, maximise the utilisation of resources, and identify and implement cost effective strategies to improve safety and quality of service, minimize environmental impacts and encourage sustainability;
• Establish the process for accident and incident reporting and investigation;
• To assign the Railway Safety Manager as his deputy, to act on his behalf during his absence;
• Ensures that Line Managers take ownership for the competence of their teams;
• Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales;
• Lead, manage and motivate the team, including coaching departmental Managers;
• Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans;
• Ensures the performance review process within their departments is managed consistently and effectively and provides advice and guidance to Line Managers in dealing with difficult situations;
• Own departmental succession and development plans;
• Ensure that their teams understand how they contribute to departmental and organisational goals;
• Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures
• Perform and carry out other duties as instructed / directed by the Managing Director.
• Manage the SAE Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget

Strategy and Plans
• To develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets.
• To contribute towards developing the strategy of the parent organisation.
• To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports.
• To focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen the customer relationship to enable the success of future rebids.

Growth and Financials
• To ensure a business development strategy is in place, to deliver the contract/s growth aspirations in line with the commitment; including ad-hoc additional challenges.
• To ensure effective financial management is in place to achieve turnover, profit and cash targets, and to meet corporate and legal requirements.
• Support the organic growth of the business by providing expertise and leadership to rebids in own area.

Customers and Markets
• To represent Serco when meeting with the customers, stakeholders, the financial community and the public in order to enhance reputation and foster a partnership approach to relationships.
• To lead customer service excellence and a continuous improvement culture, so that the business remains at the leading edge of service delivery and value.
• To develop an excellent relationship with the contract/s customer/s, to anticipate future needs and continue to deliver growth and margin for Serco; and value for money for the customer.

Organisation and People
• To provide leadership to the business such that employees understand and have input to the plans, as appropriate, and are motivated to achieve their objectives.
• To recruit, professionally manage and develop the contract/s management team, and ensure that the team is operating in accordance the Serco Values.
• To ensure that the contract/s is/are optimally structured, managed and populated including leveraging shared service facilities as appropriate.
• To ensure that a best practice framework is in place for the delivery of the contract/s using processes, procedures and systems which are aligned with those of the company.
• To ensure appropriate corporate governance is in place to comply with health, safety and other legal requirements upon the business and ensure that CR is delivered effectively.
• To reward the team, aligned to market rates, and recognise people for delivering great service, including nominating worthy candidates for appropriate recognition of commendations/awards.
• Role will provide leadership for a division, business unit or Group wide functional activity, develop long-term strategy and have responsibility for setting and delivering of long-term business goals and objectives;
• "Drives the strategy and directives within the business unit/ division to reach aggressive targets, save costs and meet deadlines. Typically a member of the Global Leadership Team"
• Decisions taken affect the growth and diversification according to Serco's overall vision, mission and values, and can set precedence;
• Acquires and commits key resources and creates an organization-wide environment that encourages individuals to develop their full potential.

Requirements

• Ideally a degree holder or of a professional qualification in safety management with membership of a recognised professional institution.

Skills
• Must be politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
• Ability to think laterally and analyse and assess a range of information;
• Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets.

Experience
• A minimum of 7 years, preferably 10 years of general Safety, Assurance & Environment management experience;
• 5 years of specific SAE management experience within the rail industry;
• Good understanding of ISO9001, ISO14001 and OSHAS18001;
• Must be a skilled manager in communicating, motivating and developing staff;
• Thorough understanding of all aspects of safety issues related to railway operations and maintenance.

Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Lead the development and implementation of the Integrated Management System requirements within SAE Department and provide the leadership to ensure that contents of Safety, Assurance & Environment and Information Security Policy Statements are known and understood by their staff.
• Provide input into the development of the SAE and Information Security Policy Statements.
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
• Ensure that a good SAE and Information Security culture is promoted within their departments and among their peers;
• Lead by example and ensure that ways to conserve energy, water and resources and minimize the generation of waste are identified and responded to within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good SAE and Information Security culture among their departments and peers;
• Conduct regular reviews on the SAE and Information Security Performance and seek ways to continually improve.
• Carry out regular safety tours and inspections.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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Director salaries in UAE

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AED 43,000

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