Sales Advisor

Job description / Role

Working at LOEWE means you form part of a collective body who share a great interest in Fashion, Art, and Culture, as well as hold a deep respect for Craft.

Together as a company we are continually inspired by its Past, passionate about its Present and embrace the Future with confidence.

LOEWE respects inclusion and diversity.
LOEWE belongs to the LVMH Group, with a stimulating and professional environment and motivating career opportunities where employees contribute to the Future of Tradition.

On behalf of LOEWE fashion, we are hiring for Client Advisors to join our stores in Dubai, UAE.

What you will be doing
As a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store

Requirements

What you'll need to succeed
• Complete all stages of the application (Video interview and pymetrics assessment)
• Experience in Fashion Retail, within the UAE, is mandatory
• Strong English communication skills
• An existing client book within fashion retail
• Arabic or Chinese would be a benefit for this role

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.